Refund Policy

At Lunelle, we understand that purchasing a case for your device is an important decision. We want to ensure that you are completely satisfied with your purchase. Therefore, we offer a comprehensive refund policy for our facial aesthetic device, which comes with a 30-day guarantee and a 1-year warranty.

30-Day Guarantee:

If for any reason you are not satisfied with your case within the first 30 days of purchase, you are eligible for a full refund. Simply contact our customer support team and provide your order details. We will guide you through the return process and issue a refund once we receive the returned product.

1-Year Warranty:

Our case is backed by a 1-year warranty. This warranty covers any manufacturing defects or malfunctions that may occur within the first year of use. If you encounter any issues with your device during this period, please reach out to our customer support team. We will assist you in troubleshooting the problem and provide a suitable solution, which may include repair or replacement of the device.

Conditions for Refund:

In order to qualify for a refund, the following conditions must be met:

  • The case must be returned within 30 days of purchase.
  • The case must be in its original packaging and in a resalable condition.
  • All accessories and components that came with the case must be included.
  • Proof of purchase, such as the order number or receipt, must be provided.

Exclusions:

Please note that the refund policy does not cover the following:

  • Damage caused by misuse, negligence, or improper handling of the device.
  • Normal wear and tear of the device.
  • Any modifications or alterations made to the device without prior authorization.

Contact Us:

If you have any questions or concerns regarding our refund policy for the facial aesthetic device, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Lunelle. We appreciate your trust in our products and strive to provide the best customer experience possible.